Chat Ministry Team Leader

POSITION DETAILS

Part-Time Volunteer

Chat Ministry Team Leader Job Description 

We are looking for a Chat Ministry Team Leader to coordinate our Chat Ministry Team. The purpose of our Chat Ministry Team is to act as a digital porch light to those who are anxious, vulnerable, and are seeking help, support, prayer, and/or encouragement. The Chat Ministry Team provides this support through online conversation via text and email. These online conversations are guided by Chat Ministry Team Members’ personal stories of Jesus’s gifts of peace, love, joy, and healing as a vessel of connection and hope. These testimonies are pivotal in the way we communicate and give the Good News of Jesus Christ.

It is our vision to empower & strengthen our local community by sharing the gift of Jesus Christ one conversation at a time. 

Chat Ministry Team Leader Responsibilities: 

• Coordinate a Chat Ministry Team 

  The primary responsibility of a Chat Ministry Team Leader is coordinating a team of Chat Ministry Members. The Chat Ministry Team Leader oversees Chat Ministry Team Member schedules and ensures team is adequately staffed during peak times. Additionally, a Chat Ministry Team Leader also answers team members’ questions and provides advice. 

• Oversee Quality Assurance 

  the Chat Ministry Team Leader monitor Chat Ministry Member performance and note areas for improvement, using an evaluation rubric and then discussing directly with the team member.  

• Review and Resolve Escalations — 1st Line of Escalation 

  If a Chat Ministry Team Member is unable to resolve a seeker’s question, they will escalate the conversation to the Chat Ministry Team Leader. The Team Leader then identifies a solution to the seeker's inquiry or directs them to the Communications Manager to assist.  

• Provide Direct Seeker Support 

  On occasion, the Chat Ministry Team Leader may need to respond directly to a seeker during the team’s busiest times.  

• Support Process Improvement Pull Data 

  The Chat Ministry Team Leader will improve overall ministry efficiency and performance by identifying opportunities to enhance internal processes. They may gather data related to seeker contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved. 

• Oversee Training 

  The Chat Ministry Team Leader will train new Chat Ministry Members. This training will include reviewing online materials and conducts conversation role plays with new team members. Additionally, the Team Leader will monitor new Team Members’ activities and performance during the first few weeks of training and on-boarding to determine where further training is needed. The Team Leader may also assist with the development of training materials. 

• The Chat Ministry Team Leader will work closely with the Communications Manager & Social Media Ministry Leader

Chat Ministry Team Leader Requirements: 

• Experience in Customer Support or something similar in a parish setting

• Availability to work on-call if needed 

• Can multitask well and is highly organized 

• The ability to ability to shift-gears when working on projects 

• The ability to adapt to a growing and evolving team 

• The ability to work independently and remotely 

• Has a deep desire to share the Good News of Jesus Christ through digital means 

• Has a strong prayer life 

• Excellent communication skills 

• Proficient in all Microsoft Office applications 

• Proficient in online communicating  

• Must have access to a computer 

Chat Ministry Team Leader Bonus Qualification (but not required): 

• Has been in a Customer Support Lead position before or something similar 

How to Apply 

If you’d like to apply for this Chat Ministry Team Leader role, please fill out the form here.